All prices in the Softimage Store are in US dollars. Except where noted, prices shown do not include all applicable taxes. There is an additional charge for shipping and handling which is based upon shipping location and computed automatically upon checkout. All prices, features, and specifications are subject to change without notice.

If you have any questions regarding the store please contact the Softimage store by email at .

If you have any questions or are not able to properly download your software, please contact our support team by email at . Or you may contact Technical Support at:

1-800-387 -2559 in North America
1-514-845-2199 worldwide

ORDERS

The Softimage Store is operated by Softimage as a vehicle for placing orders with Softimage’s parent company, Avid Technology, Inc. (Avid), located in Tewksbury, MA, U.S.A. All orders are submitted to, and subject to acceptance by, Avid. You will be notified upon acceptance and shipment of your order. Please note that Avid reserves the right to reject an order for any reason at its sole discretion, such as but not limited to, product availability. In the unlikely event an order is rejected, you will be notified and your credit card will not be charged.

RETURNS

Software products that are available as downloads are not returnable. If you experience any problems or are not able to properly download your software, contact . 

Software products for which licenses have been issued may not be returned. Defective parts may be returned individually within 30 days for replacement only.

Apparel products purchased from the Softimage Store are returnable within 30 days only if they are unwashed and in new condition, unworn, or are defective. 

Please note that licenses for SOFTIMAGE XSI Foundation and for Academic Editions of SOFTIMAGE|XSI are not transferable after initial purchase, download, and/or deployment of the software.

All software products are also subject to the additional terms and conditions found in their accompanying software license agreements.

How to Return Defective parts & Apparel:
All returns must be accompanied by an RMA (Return Authorization Number). To obtain an RMA and return information, contact the Softimage Store by email at .

All returns should be packaged securely and shipping charges must be prepaid. Softimage is not responsible for loss or damage during shipment. COD returns cannot be accepted. 


Send Returns to: 
Softimage Store Returns
Softimage Co., a subsidiary of Avid Technology, Inc.
3510 St-Laurent Blvd. 
Montreal, Quebec, H2X 2V2 Canada

Your order is secure with us. We use Secure Sockets Layer (SSL) software to secure every transaction that we process in this store. SSL is the industry standard for secure communications on the Internet. To protect your personal information including your name, address and credit card number, the SSL encrypts it while it is being transmitted over the internet. 

If the country for either your shipping or your billing address is not listed as a choice under the country category, you will not be able to order from the Softimage Store. We are only able to sell via the web to the countries listed, and we are only able to ship to those countries.